Poor Sony. It's as though they're deliberately setting out to upset as many people as possible.
The latest scandal is their generous offer to remove "bloatware" (or more properly, "craplets"), the software you never asked for, but which you get whenever you buy a new computer. Software vendors typically pay hardware vendors handsome sums to add partially functional "lite" or time-limited trial versions of their software to the systems they ship. The idea is that instead of being incensed by having to manually remove all this awful software, you will instead be so impressed with it that you'll want to pay money for the non-crippled versions.
Sony heard the cries of aggrieved customers over this practice, and very generously offered to charge it's customers $50 for the service of not delivering the software they never wanted in the first place. Predictably (to anybody not on the Sony payroll), this has gone down about as well as many of Sony's previous initiatives.
Sensing yet another customer backlash, Sony has acted swiftly to pour oil on this fire, by gamely admitting their mistake and offering to waive the fee for this "optimization", but it's still only available to customers who pay for the $100 Windows Vista Business Edition Upgrade. Can't you feel the love and respect for their home suckers... er customers?